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SOTC India Edge

SOTC has a strong Business Travel Team and provides end to end travel services to support all the travel requirements a client may require under one roof:

Hotels
Rail
Visa
Forex
Insurance
Mice
Airport Services
Air
Car

This allows us to provide bespoke servicing options for all our clients.

About Us

SOTC Travel Limited. (SOTC) is a leading omnichannel travel company in the country offering a broad spectrum of services including Foreign Exchange, Corporate Travel, MICE, Leisure Travel and Value Added Services. It was setup in 1949 and has since then operated leading B2C and B2B brands including Thomas Cook, SOTC, TCI, SITA, Asian Trails, Allied TPro, Australian Tours Management, Desert Adventures, Luxe Asia, Travel Circle International Limited (TCI 勝景遊), Sterling Holiday Resorts Limited, Distant Frontiers, TC Tours, Digiphoto Entertainment Imaging (DEI), Go Vacation, Private Safaris East & South Africa.

Omnichannel Clicks & Bricks

Our Clicks & Bricks model is a unique hybrid of real human expertise, personal touch, and technology that makes it the perfect combination for businesses. Our model is fast, efficient, and productive, and it provides businesses with the reassurance and personal touch that they need to succeed.

We are one of the largest travel service providers headquartered in the Asia-Pacific region, and we're proud to have a network that spans across 25 countries and 5 continents. In India alone, we have an impressive 200+ branches across major cities, mini-metros, tier 1 & 2 cities. Our omnichannel network offers customers the convenience of choosing their preferred method of contacting us: whether it be through our holiday app, website, call centre, or retail outlets spread out pan India.

Our Corporate Travel Business

We are the largest travel service provider in the Asia-Pacific region with a network of branches that span across 25 countries and 5 continents. In India alone, we have an extensive footprint of 200+ branches located in metros, mini-metros, tier 1 & 2 cities. Our Omni channel network gives customers the convenience of choosing their preferred mode of contact whether it is through our holiday app, website, call center, or one of our many retail outlets spread out across India.

What We Do

At SOTC, we understand that technology is always changing and advancing, so we make it a priority to stay ahead of the curve and work closely with our corporate clients to offer them solutions that fit their preferences perfectly, in order to offer a superior service experience.

We have hired travel experts and use only the best technology available to cater to the requirements of our clients. Our key technological advancements include an efficient self-booking tool, booking bots and platforms that integrate backend reconciliation & accounts, thus simplifying travel and related processes.

Thanks to our self-booking tool, travelers can easily choose flights and ancillary services that suit their preferences. The tool is available in the form of an app that can be accessed from both desktop and mobile devices, simplifying the approval matrix and fast-tracking processes. In addition, our AI-powered recommendations provide intelligent travel recommendations based on travel history and native apps.

Our Data Analytics solutions help us understand our customers, their preferences, and requirements so that we can offer them recommendations and services that they will find useful. We also provide them with tools to manage their expenses and get the most out of their travel.

Currently, we are managing $120 million worth of spending for our customers.

Global Network

At SOTC, our corporate travel experts have a Glocal outlook. We maintain a global approach and act local in order to ensure superior customer experience on-ground.

We have partnered with leading travel management companies and consortiums around the globe who implement the best practices worldwide. This allows us to offer a seamless travel experience that meets Global Service standards and quality checks.

Our Services
Core

We pride ourselves on providing our customers with a comprehensive and all-encompassing travel experience. We offer an extensive array of services that cover all aspects of planning and executing a successful trip, whether it's for business or pleasure. From booking flights and hotels to transportation and entertainment, we've got you covered.

Consultation

Our experts are available 24/7 to provide support and guidance for a smooth and effortless travel experience. Our expansive dashboard helps you manage expenses and provides quick access to your personal reports. We make business travel easier so you can focus on what's important!

Care

As a progressive travel company, we are always looking for ways to reduce our environmental impact. We share insights on carbon footprints with our clients, so they can make informed decisions about how to offset their emissions.
We also prioritize the safety of our clients by providing them with tools and platforms to manage and track employee travel. This way, you can rest assured that your employees are safe and accounted for while they're on the road.

Suite Of Products

At SOTC, our team of corporate travel experts offer a wide range of all travel and related services to our clients! From ticketing and hotels to rail and passport services, MICE and forex, we have you covered! We pride ourselves on being a one-stop-shop for all your travel needs, so you can relax and enjoy your trip!

Our service delivery models are:

 Service Excellence Centre
We're proud to offer our clients a state-of-the-art CRM & central dialer telephony system as well as VPN access to ensure timely service 24/7. Our robust backup office maintains all Service-Level Agreements in-house, so we're able to customise our services to fit your specific requirements.
 Implant
We understand that corporate customers have unique travel requests that require a more personalized touch. That's why we offer a dedicated Thomas Cook India professional to work from their office and handle all their travel needs. This way, our corporate customers can focus on their business while we take care of their travel arrangements.
 Online Booking Tool
  • SOTC provides a series of fully integrated global booking tools that are accessible and can be used on the go. These robust booking tools allow travellers to customise the booking experience to fit their preferences. They also efficiently implement and compare travel policies as per your company. Our advanced booking tools have an integrated approval matrix to ensure a seamless travel experience.
  • We have a wide selection of booking tools that can be tailored to your specific needs, with an easy-to-use interface that makes booking a breeze. All of your travel-related information is stored securely, so you can easily keep track of your itinerary and manage your travel history.
 Bot
  • Our live chatbot is efficient and can help clients with new bookings and online support via email in less than 60 seconds. By having a quality bot deployed in our service centre, we're able to carry out a 12-point quality check for invoice submissions - ensuring a smooth and seamless process for everyone involved.
 Expense Management Tool
  • We understand that different customers have different needs when it comes to expense management, so we offer both dedicated platforms for Indian audiences as well as global tools for multinationals. Our expense management solutions are designed to help you keep track of your spending during travel, so you can focus on enjoying your trip.
 GST Reconciliation
  • Our GST reconciliation tool for air tickets is efficient, independent, and saves our clients money by retrieving credit for them. It has been proven to be over 95% compliant, meaning that our clients can avail the best prices and save on travel costs.
 Emergency Travel Services Desk
  • Our dedicated support desk is available 24x7 to assist customers and handle all Air, Hotel and Car services related queries within 48 hours.
 Technology Partners
  • At SOTC, we have partnered with leading industry players in the travel and expense technology space. This includes companies like Concur, a leading provider of integrated travel and expense management solutions.

Our Mission

We exist to deliver the best possible services to our customers and business value to our stakeholders. We believe in being ethical and sustainable, so that we can keep providing value for years to come.

Our Vision

We want to be a global leader in business travel management, setting the standard for innovation and service levels. We want to be known for our exceptional service and our ability to always be ahead of the curve. We want our clients to know that they can trust us to always put their needs first.

Our Values

Our values at our company are respect, teamwork, performance, accountability, and initiative. We believe that these are essential for success both in our business and in life. We aspire to uphold these values in everything we do, and we hope that our employees will do the same.

Contact Us

If you're looking for expert advice on running your business travel program and providing your organization with seamless business travel, fill out your details below and our travel specialist will be in touch shortly.

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